Battle of the Network Connections

Monday, February 1, 2010

About 4 months ago, I switched to Comcast Business, upgrading my residential connection so that I could host my server at home instead of in a datacenter.
So far, I have no complaints with Comcast Business. No, the problems I have are — still — with Comcast Residential.
You see, in those 4 months I've had 3 outages. One was area-wide. The other two are the outrage: they were deliberate.
Comcast Residential did it. They came to my house and physically disconnected the cable which was providing business service. The've done this THREE TIMES, although one of those times they were thwarted when I came home early.
They did it again today. My server has been disconnected all day because of a lack of communication between business units at Comcast.
Here's a good question: if Comcast Residential came by and disconnected me months ago — when they weren't supposed to — didn't they make a note of that? Why do they keep coming back to do it over and over?
More importantly, why am I paying big bucks for a business-class connection that the residential people still have access to disconnect? Ever heard of a tag? A lable? Something on the pole to indicate that this is NOT to be disconnected?
I'm so pissed off at Comcast right now that I'm actually BEYOND a long screed here. I'll be saving that for their executives and customer service.
And I'll have to wait to post this 'cos I have NO INTERNET CONNECTION.

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